Troubleshoot Barcode Scanner Issues
Step 1:
Confirm that the Barcode Scanner is not working on a different Rabot device
disconnect barcode scanner (A), that is not working from the splitter
connect barcode scanner to a different station and attempt to scan barcodes
Record if barcode scanner works or not. If it works, retry the barcode scanner (A) at the station that had issues and record the behavior.
Step 2:
Confirm different Barcode Scanner (same make and model) does not work at the problem station
disconnect a different barcode scanner (B) that is working from another Rabot station and connect it to the problematic station.
Record if barcode scanner (B) is working at the station or not.
Troubleshoot Barcode Splitter Issues
Step 1 : Confirm connections are properly done.
for our newer model splitters, pc-b (2) connects to the packstation machine and pc-a (1) connects to the Rabot edge unit (3).
Step 2: Connect cables to different USB port on the edge unit
Connect the other end of the USB connected to pc-a(1) to a different USB port on the Edge Unit
If neither of these steps work, reach out to Rabot Assigned Account manager.
Urgent Assistance
If the issue requires immediate attention, please contact your Rabot Assigned Account Manager directly.